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FileMaker Distribution Goes Electronic

With the launch of FileMaker Pro 8.5, electronic delivery replaces the previous physical delivery of the license certificate and installation media. When you purchase this item, all you will receive is an email from FileMaker which includes a link to FileMaker's download web site.

In Step 1 on that web site, you download a .pdf that contains your User or Organization Name for Installation and your License Key. You will need to enter both of those things during installation.

In Step 2, you download the software installer and (if desired) the documentation.

In Step 3, you record your Technical Support Access Code.

The advantages of the new electronic method are increased speed of license delivery and the ability to re-send licenses that have failed to reach the intended recipient.

Departments: Extra physical copies of the media are available for sale. The extra media must be purchased on the same order as the license(s). The quantity of CDs may not exceed the lower of the number of licenses purchased or 10. Please email licensing@doit.wisc.edu with your request prior to placing your order.

If you have problems downloading, call FileMaker at 800-725-2747 (the help line for volume licensed products), press option 6, then option 2, and enter your zip code. A representative will assist you. The telephone number referenced in the email is a general number.

Example of FileMaker email sent to customer following order:

Dear FileMaker Customer,

Thank you for placing an order for FileMaker software.

Your FileMaker Sales Order Number is: 0000123456

Please click on the link below to access the software download page. It contains links to access your software download(s),
installation license key(s), as well as technical support details, and other important information.

Filemaker link referenced here: https://xxxxxx.xxxxxxxx.xxx

This link is valid for 30 days from the date this message was sent so please download your software as soon as possible.

If you have any questions about downloading your software, please review the frequently asked questions page at: http://www.filemaker.com/purchase/store/downloads.html

You may also call us at 800-325-2747, Monday through Thursday from 8am to 4pm or Friday from 8am to 3pm, Pacific Time, excluding holidays. Or, contact us by choosing your preferred method of correspondence at: http://www.filemaker.com/company/contact.html

Please have your FileMaker Sales Order Number (0000123456) available.

Sincerely,

The FileMaker Team