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Help/FAQ

This page provides answers to questions that are frequently asked about the Wisconsin Integrated Software Catalog. If you have a question that isn't answered here, call us at 800-590-9787 or email us by selecting the Customer Service option on the menu to your left.

Products Ordering Payment Shipping Policies Local Info

What products are available from WISC?

The software available for personal purchase on your campus can be found by clicking the "Home (Products)" link on the left side of this window.

More detailed information, including features and system requirements, can be found on the "Home (Products)" and "Technical Support" pages of this site.

You'll also see a detailed list of the products available by following the "Place Your Order" link at the left of your screen. Additionally, our online order site will alert you to any out-of-stock conditions prior to ordering.

How much do the products cost?

A complete listing of the software products available to students and faculty/staff on your campus and a complete listing of prices can be found in the "Home (Products)" section to the left of your screen.

You'll also see a complete listing of products and their prices on our secure order site. Just follow the "Place Your Order" menu selection at the upper left of this page.

How do I know if the products will work on my computer?

By clicking on a product on the "Home (Products)" page you can view a Product Overview, System Requirements, and Product Information.

The "Technical Support" page provides the same information as well as well known errors and other pertinent information if available.

How will I know when new products become available?

New products will be announced on the "Home (Products)" page as they become available.

Also check the "News" page.

What is the Microsoft Office Registration Wizard (ORW) and where can I get more information?

ORW refers to the Microsoft Office Registration Wizard. Once you have installed the software, it will ask you to register your license with Microsoft. This registration can be done via Internet, mail, fax, or telephone. Once you register with Microsoft you will receive a key or passcode that will record this registration information on your computer. If you register over the Internet, this passcode will be entered automatically. If you decline registration at the time of installation, you will be asked to register each time you run the product. We strongly recommend that you enter the software key or serial number during installation. This prompt will display for the first 50 uses, after that, further access to the programs will be denied until you enter your registration passcode.

Another important restriction of the Microsoft ORW CDs is that they will only allow for two distinct installations. This feature will allow you to reinstall due to a hardware failure, or to install the software on your laptop, but it will prevent you from installing it on more than two computers.

Microsoft product activation and registration process can be found at http://tinyurl.com/activate-office. This info applies to all Microsoft products offered to students/faculty/staff personal sales via the WISC site.

What products are distributed on the ORW CDs?

All of the student and faculty/staff Microsoft titles are considered ORW media.

How does the Office Registration Wizard work?

When you install a single copy of Office or one of the Office products (Outlook, Word, Excel, FrontPage, PowerPoint), you will be asked to register. You may register via the Internet, email, phone, fax, and postal mail. You may use the product up to 50 times without registering, after which you must register to continue using the product. When registering, you provide a 16-character Installation ID and the name of the country from which you are registering. The Microsoft Registration Center returns to the customer an 8-character Confirmation code that verifies that installation of the product. Registration is simple and quick, and once complete you won't have to think about it again.

Is technical support included with the software?

Technical support is not provided by WISC or the software publishers, but may be provided by your campus. See the 'Local Info' section of this FAQ for specific details. In addition, a wealth of technical resources have been provided in the "Technical Support" section of this web site.

How many installs are allowed for Adobe personal products?

The personal Adobe products allow for two installations on, for example, a desktop and a laptop. Any computer on which the software is installed must be owned by the person who purchased the software. Only one installation can be used at a time and the software can only by used by the person who purchased the software.

Where can I learn to use Adobe applications?

Adobe TV! http://tv.adobe.com/#

How can I protect my purchase?

Don't lose or damage your media or your installation key! If you do, the best-case scenario is that it will cost you money to replace them. The worst-case scenario is that you will not be able to replace them nor purchase new copies at as good a price.

Make a backup copy of your installation media and installation key, if any, and keep them in a safe place, away from the originals. Protect them as you would protect any valuable data.

While you're at it, come up with a strategy to back up the data produced using the applications you've purchased from WISC. That includes word-processing documents, spreadsheets, databases, PDFs, illustrations, and anything else. All hard drives fail, it's only a question of when.

Here are some backup options built in to common operating systems. There are many other options.

Windows XP: http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx

Vista: http://windowshelp.microsoft.com/Windows/en-US/help/0625443e-f5c7-4bec-a5e3-3b7e00503c481033.mspx

Mac OS X: http://www.apple.com/macosx/features/timemachine.html

What is a Microsoft Student Select Agreement?

A Microsoft Student Select agreement is an agreement between an educational institution and Microsoft. It defines the terms under which individuals may purchase and use Microsoft software.

The University of Wisconsin and Wisconsin Technical College Systems have a current Microsoft Student Select agreement. It will be renewed before it expires.

Students, faculty, and staff currently enrolled or employed by a campus of the University of Wisconsin or Wisconsin Technical College Systems are eligible to purchase software sold under the current Microsoft Student Select agreement. To see eligibility criteria, click on the "Eligibility" link in the left column of this page. Only personal funds may be used to purchase this software, and you may purchase only one copy of each version of each title.

Microsoft Student Selectsoftware can be installed only on personally-owned computers. It can not be installed on institutionally-owned or leased computers. You may not modify, resell, rent, lease, sublicense, or lend the software. You may not give the software as a gift. This software is licensed for only two installations and for use only on one computer. The second permitted installation is for installation on a second computer should the computer on which you originally installed the software fail. After installation on two different computers, activation on additional installations will be impossible.

The license you receive with your purchase of Microsoft Student Select software is perpetual, which means that you can use the software forever at the purchased version. Upgrade licenses are not sold under the terms of a Microsoft Student Select agreement, with the exception of operating system software licenses, which are all upgrades. Full operating system licenses are not sold under Microsoft Student Select agreements.

Is it safe to buy my software over the internet?

Placing an order on our Web site is extremely safe. All of the information that you send us (name, address and credit card number) is encrypted using Secure Sockets Layer (SSL).

What if my CDs or DVDs arrive damaged?

If you receive damaged product in the mail, please contact WISC Customer Service to arrange for an exchange. We will need your name, campus ID, order number, item number, and the reason you're contacting us.

There are two ways to reach us:

  • You may call the WISC customer service office at 800-590-9787 between the hours of 8 am and 4 pm CST and press 1 to speak with a customer service representative.
  • You may email us at wiscsales@doit.wisc.edu.

What is your return policy?

http://kb.wisc.edu/wiscsoftware/page.php?id=12722

The online order system says I have already ordered a copy of the software and I haven't. Who should I contact?

If you have any questions about your order history, please call the WISC customer service center at 800-590-9787 and press 1 to speak with a customer service representative. Be prepared to provide your name, student ID or faculty/staff ID and institution name. The customer service representative will be able to review your order history and make changes if necessary.

If I have questions about my order, what should I do?

If you have your order number, use the "Order Status" selection located at the upper left of this page to view the products that you ordered and view your order shipment information. If you do not have your order number, call 800-590-9787 and press 1 to speak with a customer service representative. Be prepared to give the customer service representative your name, student ID or faculty/staff ID and institution name. They will then be able to access your order number and provide you with the information that you need.

Can I place my order by telephone?

Because you must agree to the licensing terms either through the online ordering process or by signing a form, we cannot take telephone orders. You can request that an order packet be sent to you by calling 800-590-9787. When you get your order packet, complete the order form, sign the licensing agreement, and return both with your payment to the WISC Order Fulfillment Center. WISC will ship your order to you within two business days of receiving your order.

If you prefer, you can fill out an order form by clicking the red "Order Products" link on the left side of this page, logging in, checking the items you want to purchase, and choosing the payment option of check or money order. That option will print your order form and a copy of the license agreement but will not place an order. You will need to send the printed order form, a signed copy of the license agreement, and the correct payment (including sales tax) to the WISC Order Fulfillment Center.

If there is a problem with my student ID or faculty/staff ID number during the ordering process and I cannot be verified, whom should I contact?

Should there be a problem, our order system will display an error screen containing contact information for your institution.

How do I Purchase the software products?

To order from this site, click the red "Order Products" link in the upper left part of this page. WISC will ship your order within two business days of order receipt.

When placing an order you will be asked to enter your last name, student ID number and institution name. You will be asked to read and agree to some licensing terms. You will then be asked to complete an online order form.

If you wish to pay with a check or money order, you must print the order form and licensing agreement (click "Order by Mail" button at the bottom of the on-line order form). Mail the completed order form, the signed license agreement(s) and your payment to the WISC Order Fulfillment Center.

In order to protect your personal information and provide a secure transaction, Microsoft Internet Explorer (v7 or above) or Mozilla Firefox (v8 or above) are required. Click on one of these links to get the latest versions of Internet Explorer or Firefox.

How do I obtain a receipt for a personal order?

-After placing your order online, log out.
-Log back in as if you were placing an order.
-Near the top of the order form under Previous Orders, find the Print Receipt column.
-Click on the Receipt link that corresponds with your order.
-A receipt will then display.

Note: You still need to be eligible to order to log in and print out a receipt.
If you are no longer eligible, send an email to wiscsales@doit.wisc.edu and include your name,
institution, student id, and order number if you know it.

Can I use a credit card or debit card to pay for my order?

Yes. In fact, purchasing your software with a credit card or debit card through the online ordering process is fast and easy. The ordering system is housed on a secure server and is extremely safe, so you needn't worry that your personal information will be stolen.

What if I don't have a credit card or debit card?

You can still initiate the order process using the on-line order function.

Begin by clicking on the red "Order Products" link in the upper left part of this page. Then log in, and on the order form check the items you want to purchase. At the bottom of the order form, click the Order by Mail button.

That option will allow you to print a pre-filled order form and a copy of the license agreement, but does not place an order. You will need to send your order form, a signed copy of the license agreement and the correct payment to the WISC Order Fulfillment Center.

Do you charge sales tax on my order?

If your order is delivered in Wisconsin, we will charge you the sales tax of the county of the ship-to address on your order. That tax will be calculated for you in the online ordering system. If you order through the mail you will need to calculate it and add the amount to the total amount of your order. You can find your county's tax rate here: http://www.dor.state.wi.us/faqs/pcs/taxrates.html#txrate11

If your order is delivered outside of Wisconsin, we will not charge you sales tax.

Does WISC accept payment for student software from a third party payer?

WISC does not accept third party payment. (An example would be a check from the federal Workforce Development Board.)

However, find out if you can order as a student with personal funds and be reimbursed.

If you order with a personal check or money order, please ask for a receipt.

If you order online with a credit card you will get an email notification that may or may not be enough proof of purchase. If you need an actual receipt, do the following:

-After placing your order online, log out.
-Log back in as if you were placing an order.
-Near the top of the order form under Previous Orders, find the Print Receipt column.
-Click on the Receipt link that corresponds with your order.
-A receipt will then display and can be printed.

When will you ship my order?

WISC strives to always keep all items in stock. On rare occasions, an item will be backordered.

Assuming the item you ordered is in stock, we will ship your online order less than two business days after you place your order. We will ship correctly filled-out mailed-in orders less than two business days after we receive them.

All orders for items that include a physical deliverable are shipped via USPS with Delivery Confirmation -or- UPS Ground Service. USPS business days are Monday through Saturday. UPS business days are Monday through Friday. Holidays are not counted as business days.

How can I track my order?

All orders for items that include a physical deliverable receive a USPS or UPS tracking number. That number will be available for viewing online the day after your order is shipped.

To track your order, select the "Order Status" option located to the left of each page and enter your order number. You will be given your USPS Confirmation Information or UPS order tracking number and will be able to link directly to the USPS or UPS Online tracking system.

What is a business day?

USPS business days are Monday through Saturday. UPS business days are Monday through Friday. Holidays are not counted as business days.

Can I use a Post Office Box for a shipping address?

Yes.

Do you offer international shipping?

No. We can only ship software to the 50 United States.

How much do you charge for shipping?

Shipping costs are included in the price of the products.

What if I don't receive my order?

Email your order number and a brief note explaining the situation to the WISC Customer Service Center at wiscsales@doit.wisc.edu.

How is my order shipped?

Your order will be shipped USPS with Delivery Confirmation or UPS. The courier will be decided upon based on the weight and or value of your package.

What do USPS and UPS stand for?

USPS stands for United States Postal Service. Orders receive a Delivery Confirmation.
See www.usps.com/send/waystosendmail/extraservices/deliveryconfirmationservice.htm

UPS stands for United Parcel Service. Orders are assigned a tracking number.
See www.ups.com

How many copies of each product can I purchase?

You may purchase one copy of each product. If a new version of a product you have already purchased is released while you are still eligible to purchase, you will be able to purchase that also.

Please note that any software purchased by you is exclusively for your use.

Can I purchase the software as a gift for my family and friends?

No. You may not purchase this software for anyone other than yourself. You also may not modify, resell, rent, lease, sublicense or lend the software.

Who is eligible to purchase and use the software sold under this program?

To view eligibility criteria, click on the "Eligibility" link in the left column of this page.

Can my family and friends use this software?

No. They cannot legally use the software you purchased through WISC.

I graduated before the contract was signed and am now an alumnus. Can I purchase the software under this program?

No. Only students who meet the eligibility requirements can purchase software from WISC. To view eligibility criteria, click on the "Eligibility" link in the left column of this page.

What happens if I leave the Technical College or University?

If you leave the Technical College or University for any reason during the term of the applicable licensing agreement, the licenses for the software that you have acquired will transfer to you. For Microsoft products, you should make sure that you print a copy of the License Confirmation Document, located at the "License Agreement" section of this web site, so that you will have proof of original license. This will be important if you want to upgrade your products in the future.

When placing an order, I receive an error message stating that I am ineligible to purchase. I have a valid student ID, what's wrong?

Please try again and verify that you have entered the correct information: Last Name, Student ID, and Institution. You can view eligibility standards by clicking on the "Eligibility" link in the left column of this page.

How to Proceed: Try purchasing again on the first day of classes. If you still are not eligible for this program or have questions about your certification as a student, please contact the person/group listed for your institution.

What are my options if I lose or damage my installation media and/or key?

Contact WISC Customer Service. Depending on several factors (your current eligibility status, how old your order is, the product involved, etc.), you may be able to purchase replacement media and/or a key.

We will need your name, campus ID, order number, item number, and the reason you're contacting us.

There are two ways to reach us:

  • You may call the WISC customer service office at 800-590-9787 between the hours of 8 am and 4 pm CST and press 1 to speak with a customer service representative.
  • You may email us at wiscsales@doit.wisc.edu.

What does the cost that I am paying cover?

The price you pay for each software package includes the cost of the license and installation media as well as the costs of warehousing, handling, shipping, web site maintenance and development, the costs of processing credit card transactions, and support staff costs.

Who do I contact for technical support?

Blackhawk Technical College does not provide technical support at this time.